Shipping Policy

Five Nuts Makhana - Shipping Policy

11 Oct 2026

Five Nuts ships its makhana to addresses across India, and most orders leave our facility within 1-2 business days of confirmation. This policy explains how we process, pack and deliver your order.

Order processing

• Orders are processed Monday to Saturday, excluding public holidays.
• Prepaid orders are processed once payment is confirmed. Cash on delivery (COD) orders are processed once we confirm the order with you.
• Orders placed after [3:00 PM IST] are processed on the next business day.
• During festive and fasting seasons (such as Navratri and Diwali), processing can take up to 3 business days because of higher demand.

Delivery areas and timelines

We currently deliver within India only. Delivery time is counted from the day your order is dispatched, not the day you order.

These are estimates. Some pin codes are not served by our courier partners, and you will be told at checkout if yours is one of them.

Shipping charges

Shipping is free on orders of Rs. [499] and above. Smaller orders pay a flat fee, shown at checkout before you pay.

Cash on delivery is available on eligible pin codes for an extra handling fee of Rs. [40]. Prepaid orders do not pay this fee. All prices and charges include GST where applicable.

Order tracking

You will receive a tracking link by SMS, email or WhatsApp within 24 hours of dispatch. Use it to follow your parcel on the courier partner's website. Tracking can take a few hours to update after the first scan, so a link that shows no movement right away is normal.

Packaging and freshness

Makhana is light, crunchy and sensitive to moisture, so we pack it with care.

• Each pack is sealed in a resealable pouch to keep the makhana crisp.
• Pouches go into a protective outer carton with cushioning so the makhana is not crushed in transit.
• Please check that the pouch seal is intact when your parcel arrives.
• After opening, press out the air and reseal the pouch, and store it in a cool, dry place away from direct sunlight.

Damaged, wrong or missing items

If your parcel arrives damaged, with a wrong item, or with an item missing, tell us within 48 hours of delivery.

1. Record a short unboxing video when you open the parcel, and take clear photos of the damage or the wrong item.
2. Send the video, photos and your order number to [support email] or [WhatsApp number].
3. We will check your report and, once confirmed, send a replacement or refund you to the original payment method.

Because makhana is a food product, we cannot accept returns of opened packs unless they were damaged or wrong on arrival.

Delays, wrong addresses and failed deliveries

• Delays: Weather, strikes, festivals and courier disruptions can slow delivery. We are not responsible for delays outside our control, but we will help you chase the courier.
• Wrong or incomplete address: Please check your address and pin code at checkout. If a parcel cannot be delivered because of a wrong address, we may ask you to pay the shipping again to send it a second time.
• Unreachable or refused parcels: Couriers usually try delivery up to 3 times. If the parcel cannot be delivered, it returns to us. We will refund a prepaid order minus the shipping charges.
• COD refusals: If a COD order is refused without a valid reason, we may disable COD on your future orders.

Order cancellation

You can cancel an order before it is dispatched by contacting us with your order number. Once an order has shipped, it cannot be cancelled. Refunds for cancelled prepaid orders go back to the original payment method within 5-7 business days.

Contact us

For questions about shipping, reach the Five Nuts team:

• Email: info@fivenuts.in
• Phone / WhatsApp: +91 88827 60186
• Hours: Monday to Saturday, [10:00 AM - 6:00 PM IST]
• Address: Korha, Katihar - 854108