Return and Refund Policy
Five Nuts Makhana - Return and Refund Policy
11 Oct 2026
You must contact us within 3 days of delivery to request a return, replacement or refund. Requests made after 3 days cannot be accepted.
The 3 days are counted from the date your parcel is marked as delivered by the courier. Please check your order as soon as it arrives.
What can be returned or refunded
We accept a return, replacement or refund within 3 days of delivery in these cases:
- The pack arrived damaged, torn or with a broken seal.
- You received the wrong product, flavour or weight.
- An item or pack is missing from your order.
- The makhana has a quality problem, such as a stale or off smell, moisture, or visible spoilage.
To qualify, keep the pack and its packaging, and share the photos or unboxing video described below.
What cannot be returned
Because makhana is a food product, we cannot accept the following:
- Requests made more than 3 days after delivery.
- Packs that were opened or partly eaten, unless the problem is a quality issue you report with photos or video.
- Returns because you changed your mind or did not like the taste.
- Damage caused after delivery, such as moisture from storing the pack open or in a damp place.
How to request a return or refund
- Within 3 days of delivery, email [support email] or message [WhatsApp number] with your order number.
- Attach clear photos of the product and packaging. For damaged, wrong or missing items, also attach the unboxing video.
- Our team will review your request and reply within 1-2 business days.
- If approved, we will arrange a replacement or refund, and tell you if the pack needs to be sent back.
Refund process and timelines
Approved refunds are issued within 5-7 business days. The time your bank takes to show the money is outside our control.
| Payment method | How you are refunded |
|---|---|
| Prepaid (UPI, card, net banking, wallet) | To the original payment method |
| Cash on delivery | To your bank account or UPI ID, which we will ask you to share |
Shipping charges are refunded only when the problem was our error (damaged, wrong or missing item).
Replacements and return shipping
For an approved claim, you can choose a replacement or a refund. A replacement ships free of charge, subject to stock. If the item is out of stock, we will refund you instead.
We may ask for the pack to be sent back or may ask you to discard it after you share proof. When we ask for a return, we will arrange the pickup or tell you where to send it. You do not pay return shipping for our errors.
Contact us
For return or refund requests, reach the Five Nuts team within 3 days of delivery:
- Email: info@fivenuts.in
- Phone / WhatsApp: +91 88827 60186
- Hours: Monday to Saturday, [10:00 AM - 6:00 PM IST]